Willamette - Frequently Asked Questions
Here are some questions frequently asked by our Plan members. If you don't find an answer to your specific question, please contact us at (800) 845-4669, or email us at and someone will respond to you within 24 hours.
Willamette Dental Questions
Can I sign up for the Willamette Dental plan and still go to my own dentist?
Can I choose one Willamette Dental primary care dentist to coordinate my care?
What are your Appointment Center Hours
How long does it take to get an appointment?
What if I need to reschedule an appointment?
Do office visit charges apply each time I have an appointment with a dentist or specialist?
Are there office visit charges for dental implant appointments?
What can I expect at my first visit?
Will I automatically receive two cleanings per year?
What if I have an emergency while I'm out of town?
Can I get major work done right away?
Willamette Dental Answers
Top ↑Can I sign up for the Willamette Dental plan and still go to my own dentist?
Your dental care will ONLY be covered when provided by a dentist or specialist at a Willamette Dental office. Your coverage also extends if it is referred to an outside dentist or specialist by your Willamette Dental dentist. If referred to an outside dentist or specialist, your co-payments remain the same as shown in your Summary of Benefits.
Top ↑Can I choose one Willamette Dental primary care dentist to coordinate my care?
Yes, we encourage you to establish a long-term relationship with a primary Willamette Dental dentist. Once you select your dentist, you may schedule all future appointments with him/her.
Appointment Center Hours:
Monday - Thursday: ....................7 a.m. to 8 p.m.
Friday:.......................................7 a.m. to 6 p.m.
Saturday:...................................7 a.m. to 4 p.m.
Top ↑How long does it take to get an appointment?
- Emergencies: 24 Hours (pain, bleeding, or swelling)
- First Appointment: 30 days
- Regular Hygiene (Cleanings): 45 days
- Non-Emergency Operative Appointment: 60 days
With the exception of emergencies, the number of days shown above are averages. The length of time to schedule an appointment may vary based on your choice of provider, dental office location, and your requested day and time of appointment.
Top ↑What if I need to reschedule an appointment?
If you need to reschedule or cancel an appointment, please call our Appointment Center as soon as possible. A missed appointment fee is applied to your account for any missed appointment without a 24-hour notice.
Top ↑Do office visit charges apply each time I have an appointment with a dentist or specialist?
Yes. The office visit charge, found in your Summary of Benefits, applies to all visits including orthodontia. The office visit co-payment is in addition to other co-pays that you may accrue.
Payments may be made in cash, personal check, or credit card. If you are not yet a Willamette Dental patient, cash or credit card is the preferred form of payment until a relationship with your dentist is established. All payments are to be made at the time of service.
Top ↑Are there office visit charges for dental implant appointments?
No. At the end of your initial consultation, you will receive a written estimate of charges to cover the recommended treatment procedures.
Top ↑What can I expect at my first visit?
During your first visit to our Willamette Dental office, you will receive a thorough examination that includes x-rays. At this time, your dentist will develop a Personal Dental Care Plan based upon your overall dental health. Your dentist will then make recommendations for cleanings, restorations, and other preventive treatments needed to obtain optimal oral health goals. Children will receive a cleaning at their first appointment and adults will receive their first cleaning after the initial appointment.
Top ↑Will I automatically receive two cleanings per year?
Teeth cleaning frequency is determined at your first visit and is based upon the diagnosis made by your Willamette Dental dentist. Your Personal Dental Care Plan will outline the frequency and duration of your prescribed teeth cleanings throughout the year. For example, a patient with gum disease may be scheduled for cleanings every three months, whereas a patient with healthy teeth and gums may only be required to have a cleaning once every 12 months.
Top ↑What if I have an emergency while I'm out of town?
Emergency dental treatment is reimbursed up to the stated amount listed in your plan's Summary of Benefits.
Top ↑Can I get major work done right away?
The first priority is to diagnose and treat urgent conditions that pose an immediate threat to your oral health. The next priority is prevention - which means controlling the disease process, promoting wellness, and helping you maintain good oral health. This is essential to prevent future deterioration of oral and dental tissues due to recurrent decay or progressive periodontal disease. Major restorative work is normally performed once you have achieved a satisfactory state of oral health and your teeth and supporting structures are stabilized. This is the best way to ensure the success of whatever major restorative work you may need.
Top ↑Why did I have 3 premium payments in one month?
All premium payments are based on 26 pay periods
Top ↑How are monthly premiums calculated?
Premium multiplied by 26 pay periods divided by 12 months.
Top ↑Can I pay with a credit card?
Yes, Camco Benefits allows you to set up paying Visa and Mastercard.
Top ↑Can I get major work done right away?
The first priority is to diagnose and treat urgent conditions that pose an immediate threat to your oral health. The next priority is prevention - which means controlling the disease process, promoting wellness, and helping you maintain good oral health. This is essential to prevent future deterioration of oral and dental tissues due to recurrent decay or progressive periodontal disease. Major restorative work is normally performed once you have achieved a satisfactory state of oral health and your teeth and supporting structures are stabilized. This is the best way to ensure the success of whatever major restorative work you may need.
